Website Privacy Policy and Notice

This is the privacy statement of Taxi Recapitalisation South Africa (Pty) Ltd, also known as TRSA.  In this document, “we” or “us” refer to Taxi Recapitalisation South Africa (Pty) Ltd.

This is the privacy statement of Taxi Recapitalisation South Africa (Pty) Ltd, also known as TRSA.  In this document, “we” or “us” refer to Taxi Recapitalisation South Africa (Pty) Ltd.


This is a statement to inform you of our policy regarding all information that is recorded via the website. It covers both information that could identify you, as well as information that could not.


TRSA is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the TRSA site and governs data collection and usage. By using the TRSA website, you consent to the data practices described in this statement.


TRSA are exceptionally concerned regarding the protection of your privacy and confidentiality.  We assure users that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party without prior consent.  Our policy is specific to the TRSA website.  It complies within the South African law. If you feel our policy falls short of your expectations or that we are failing to abide by our policy, please write to us using our contacts page or via email


Except as set out below, we do not share, sell, or disclose any information to a third party, that may be personally identifiable information collected on the TRSA site.


Here is a list of the information TRSA may collect from you, either through our website or because you have provided it:


Personal information

This includes basic identification and contact information, such as your name and contact details, as well as all information given to us in the course of your business and ours, such as information given to us in your capacity as our client.  TRSA undertake the right to preserve the confidentiality of the information and of the terms of our relationship. We expect you to reciprocate this policy.


This information is used:

  • To provide you with the services which you request;
  • For verifying your identity for security purposes;
  • For marketing our services and products.

Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

TRSA stores information, which forms part of our business record for a minimum of six years as we may need it to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to review it.


Domain name and e-mail address

This information is recognised and reorded by our servers as the pages that you visit. TRSA shall not under any circumstances, divulge your e-mail address to any person who does not require the information (be it employee or contractor), either generally or specifically.

This information is used in the following ways:

To correspond with you or deal with you as you expect;
In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
To send you news about the services;
To inform you about our other services or services of sister web sites.
Information you Post on our Website

Information you send to us by using our contacts page, posting to a forum or blog or in your advertisement, is stored on our servers. TRSA does not specifically use that information except to allow it to be read, however we do reserve the right to use it as per the TRSA Terms of Use.


Website Usage Information

TRSA may use software embedded in our website to collect information about pages you view, how you have reached them, what you do when you visit a page and the length of time you remain on the page.


Financial Information 

Financial information disclosed to us during your application process is kept on file for record purposes.


Information we Obtain from Third Parties

Although TRSA does not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.



Cookies are small text files that are on your computer’s hard drive through your web browser when you visit any web site.  They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to TRSA, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the full features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website.

Here are the ways we use cookies:

To record whether you have accepted the use of cookies on our web site. This is solely to comply with the applicable law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.
To allow essential parts of our web site to operate for you.
To operate our content management system.
To operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
To enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
To collect information about how visitors, use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
To record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
To record your activity during a web cast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for three months, when it will delete automatically.
To store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for 90 days.
To enable you to watch videos we might place on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.


Contacting our Call Centre

When you call our TRSA Call Centre line, we may collect Calling Line Identification (CLI) information.  We use this information to help improve the efficiency and effectiveness of our help line.

Sending a Message via Various means of Communication

When you send a via the website message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information requested. TRSA will record your request and our reply in order to increase the efficiency of our business / organisation.  TRSA do not keep any personally identifiable information associated with your message, such as your name or email address.



When TRSA receive’s a complaint, we record all the information you have given to us.  We use that information to resolve your complaint.  If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint.  We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

TRSA may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.


Job Application and Employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If TRSA employs you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying and/or deleting it.


Marketing Information

With your permission, we may pass your email address and name to selected associates whom we consider can provide services or products you would find useful.  You may opt out of this service at any time by instructing us at


Affiliate Information

This is information is given to TRSA by you in your capacity as an affiliate of TRSA or as a customer or client of ours.  Such information is retained for business use only.   We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate to agree to reciprocate this policy.  As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site.  This is to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.


Use of Site by Minors

TRSA do not market to children, nor do we sell products or services for purchase by children.  If you are under 18, you may use our site only with consent from a parent or guardian.


Disclosure to Government and their Agencies

TRSA are subject and may be required to give information to legal authorities if so requested or if they have the proper authorisation such as a search warrant or court order.


Compliance with the Law

This confidentiality policy has been compiled to comply with the law of every jurisdiction in which TRSA aim to do business.  If you think it fails to satisfy the law of the country, we would like to hear from you, but ultimately it is your choice as to whether you wish to use our website.


Review or Update Personally Identifiable Information

At any time, you may review or update the personally identifiable information that TRSA hold regarding you, by contacting us at the email address below. To better safeguard your information, TRSA will also take reasonable steps to verify your identity before granting access or making corrections to your information.


Removal of your Information

If you wish us to remove personally identifiable information from the TRSA web site, you may contact us at To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.


Data may be “processed” outside South Africa

Our websites are hosted in South Africa with content servers making use of cloud-based servers to distribute the site across local instances.  We also use outsourced services in countries outside South Africa from time to time in other aspects of our business. Accordingly, data obtained within South Africa may be “processed” outside South Africa and data obtained in any other country may be processed within or outside that country.

If you have any question regarding the privacy policy, please contact us through the contact page or via the email address provided.



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